corporate training division

 

Information on both the Basic Secretarial as well as Telephone Answering Skills and Customer Service Courses that we offer - Please scroll down to view details

BASIC SECRETARIAL COURSE

Objective of course:

To give employees wishing to enter the secretarial field a comprehensive background on Office Practice.

Course Includes:

How to set up and run a filing system
Telephone etiquette
Office etiquette
Appearance and grooming
Basic’s of correspondence
Procedures of meetings
How to handle postage
Getting the right attitude
Basic time management
Safety in the office
Making travel arrangements

Duration: 
1 Day

Training Ratio:
Minimum 2 / Maximum 10

 

 

 

 

TELEPHONE ANSWERING SKILLS AND CUSTOMER SERVICE

Course Objectives:

To educate employees on the effective use of a telephone to enable them to display a professional image of the company. Thereby improving customer relations and increase profit.

Course Includes:

Advantages and disadvantages of the telephone
Impressions made by customer
Making a call
Taking a call
Giving and getting messages
Listening – the basic principles
Difficult situations – assertive behavior
Dealing with complaints
Basic stress management
Communicating effectively
Body Language
Customer service
Internal customer service
Basic time management

Duration: 
1 Day

Training Ratio:
Minimum 4 / Maximum 20

 

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Rainbow Skills Development Centre